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Art. 1 – Definitions

The following terms are defined as specified below:

Website: the website of Con.Fid.Tec S.r.l. can be found at

Registration: registration successfully completed and accepted by Con.Fid.Tec S.r.l. by the Customer on the platform

Platform: the “Kibag” platform “Kibag KEEP MOVING FREE” on the website

Customer: a legal person/individual who has successfully completed the registration procedure at and has accepted the General Terms and Conditions and assumed the rights and duties described therein in order to use our luggage storage service and other services if provided, after payment of a fee that corresponds to the service that is requested (quantity of luggage, duration of storage).

Online Reservation: system by means of which Customers access and use the luggage storage service as well as additional services if provided, after payment of a fee that corresponds to the service that is requested (quantity of luggage, duration of storage).

Keeper: legal entity that offers, through registration on the Website, the luggage storage service and other services when provided.

Service payment: fee payable by the Client to the Keeper due to the requested service (storage duration, number of bags, terms of service) through the online platform

General Terms and Conditions: the General Terms and Conditions contained herein and which the Customer accepts in full;


Art. 2 – Subject–

These General Terms and Conditions cover the manner and terms under which Con.Fid.Tec S.r.l. provides the services of its online platform “Kibag” on the Website The Customer may use the Con.Fid.Tec S.r.l. website, which can be found at, only if (in the case of a person) the person has the capacity to act in name, or (in the case of a legal entity) if the person holds the relevant powers, and therefore has the authority to enter into binding contractual obligations.


Art. 3 – Service

Access to the Platform, and thus to the service, is through the completion of an online form.

Con.Fid.Tec S.r.l. reserves the right, at its sole discretion, to confirm or deny the registration of the Customer.

The service consists of connecting, by means of the online platform on the Website, the Customer with the Keeper, who offers the luggage storage service and other services if provided, through online booking and payment processing;


Art. 4 – Luggage and storage documentation

Luggage is defined as bags, suitcases, parcels, packages, and carry-on suitcases weighing no more than 40 kg each.

Luggage will be delivered to and picked up at the Keeper booked on the Website, on the dates and times indicated in the online reservation at

The Client must complete and sign the forms submitted by the Keeper at the time of luggage delivery. The Customer will be given a ticket identifying the deposited luggage(s), to be shown when picking up the luggage(s).

The Customer assumes all responsibility for the suitability of the luggage and objects, goods, substances contained therein in accordance with legal and contractual requirements with particular attention to the prohibition of depositing hazardous and/or harmful materials. Each piece of luggage must be able to be secure in order to protect the contents from being tampered with and/or deteriorating.


Art. 5 – Prohibited objects

The luggage cannot contain the following items and/or substances and, therefore, will not be accepted:

(a) Flammable or non-flammable compressed gases, poisonous even when cooled;

(b) Corrosive products, including products in gaseous form;

(c) Explosives;

(d) Infectious and poisonous substances;

(e) Flammable substances;

(f) Drugs and similar substances;

(g) Plants, flowers, live or dead animals;

(h) Cash or credit cards, ATM cards, checks, coins or other forms of money;

(i) Gold, silver, jewellery, precious stones or other similar assets of value or interest,

(j) Perishable food goods;

(k) Beverages of any perishable nature;

(l) Magnatising material;

(m) Art objects or antiques;

(n) Cigarettes and alcohol,

  1. o) Particularly fragile objects such as glass, bottles, vases;

We reserve the right to refuse service for any luggage in poor condition or unfit for the purpose.


Art. 6 – Limitations of Liability

Con.Fid.Tec S.r.l. and the Keeper are not responsible for the deterioration, damage, decrease in value or size, of the luggage goods, products, objects contained therein due to force majeure, fortuitous events, and/or natural occurrences, riots or tumultuous events and/or, in any case, for causes not attributable to gross negligence.

Con.Fid.Tec S.r.l. and the Keeper shall not be liable for damage to luggage and objects, goods, substances contained therein if they have not been adequately and securely packed, or if they have been stored in the luggage in such a way as to make the occurrence of damage, defects, flaws, and diminished value reasonably foreseeable.

Con.Fid.Tec S.r.l. and the Keeper shall not be liable in any capacity and/or reason for any damages, losses, and defects, caused by prohibited items knowingly deposited and/or kept in the luggage. Con.Fid.Tec S.r.l. and the Keeper shall not be liable in any capacity and/or reason for the breakage of parts of the luggage due to the age of the luggage and/or the poor condition in which it had been kept.

Con.Fid.Tec S.r.l. and the Keeper shall not be liable in any capacity and/or reason for damage caused by or attributable to normal wear and tear.


Article 7 – Account Management

The Customer is responsible for maintaining account and password confidentiality and restricting access to his/her computer or mobile device. Con.Fid.Tec S.r.l. reserves the right to refuse service, suspend and/or close the account or change its content. The Customer may cancel his/her account at any time by sending a registered letter addressed to Con.Fid.Tec S.r.l. – Via Goethe nr. 27 – 39100 Bolzano ITALY The Customer will receive a notice confirming receipt of the request and subsequent cancellation of the account.


Art. 8 – Processing of personal data

The processing of Customer data will be carried out in accordance with the principles of lawfulness, fairness and transparency, as well as for specified, explicit and legitimate purposes and in a manner compatible with them. Personal data will be processed in such a way that they are adequate, relevant and limited to what is deemed necessary to achieve the purpose for which they were collected, as well as accurate and, if necessary, updated and kept in a form that allows the identification of the person to whom they relate only for the period of time necessary to achieve the purpose of processing, while ensuring integrity and confidentiality. When filling out the registration form on the Website, personal data are requested from the Customer, the processing of which is carried out in accordance with EU Regulation 2016/679 (“GDPR”) as well as Law 196/2003 as amended by Law 101/2018 (“Privacy Code”) and in accordance with the information given to the Client upon registration, which can be consulted in each case at the following link:


Art. 9 – Acceptance of the terms and conditions of service

By accessing or using this Website, Customer agrees to be bound by the Terms and Conditions of Service, all terms and conditions contained and/or referenced therein, and/or any additional terms and/or conditions that are provided on In case of non-acceptance of all the above conditions, the Customer is NOT authorised to access and use the Website


Article 10 – Modification of conditions of use

Con.Fid.Tec S.r.l. reserves the right to change these Terms and Conditions at any time. The Terms and Conditions as amended will be applicable from the time of their publication. If the Client continues to access after such publication, it is assumed that he/she is fully accepting the changes. Therefore, the Client is advised to periodically check the conditions that are applicable.


Art. 11 – Industrial and/or intellectual property rights

Con.Fid.Tec authorises the Registered Customer to view the material available on the Website, exclusively related to the subject matter of this contract. In any case, each Client is prohibited from using the material contained on the Website and/or the Platform for purposes other than those stated above, as well as from publishing and/or disseminating it. Any material that has intellectual and/or industrial property rights in favour of Third Parties and that is made available through the use of the Platform shall be used by them in compliance with such rights. The Customer assumes sole responsibility for any of its activities within the scope of the use of the Platform and agrees to indemnify and hold Con.Fid.Tec harmless from any claims, demands or threats relating to and/or arising from the use and/or misuse of the use of the Platform. The Customer undertakes to use the Platform for lawful purposes and in accordance with the law, regulations, customs and traditions.


Art.12– Applicable Law and Jurisdiction

For matters not expressly provided for or regulated by this contract, provisions of the Civil Code and Italian law are binding. All disputes arising from this contract, including those concerning its existence, validity, termination, interpretation, execution and termination, shall be submitted to the exclusive jurisdiction of the Court of Bolzano.